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Bilingual Seasonal Loss Prevention Agent

CSC Generation· Sur La Table – Customer Service / CSC Generation Holdings Inc.
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RemoteSeasonal - Full TimePosted 1w ago

About the role

Loss Prevention Agent responsible for reviewing transactions, identifying fraud, managing chargebacks, and ensuring orders comply with company policies across multiple brands, with bilingual (English/Spanish) support and flexible hours including potential Sundays and night shifts.

Responsibilities

  • Fraud Detection & Prevention: Review orders to identify suspicious activity and potential fraud across multiple brands; Make decisions to accept or decline orders based on data analysis and internal guidelines; Conduct outbound calls and emails to verify order details and prevent chargebacks.
  • Chargeback Management: Monitor and reduce chargebacks, maintaining brand-specific goals (Sur La Table ≤5% monthly; One Kings Lane ≤1% in low/regular seasons and ≤5% during peak seasons, per week).
  • Data Documentation & Reporting: Document work in company systems or Microsoft tools; Analyze data to identify patterns or root causes of loss; provide regular feedback to management.
  • Collaboration & Communication: Work with Escalations and other departments to ensure security protocols; maintain open communication with management regarding security concerns.
  • Adaptability & Teamwork: Flexible working hours including possible Sundays and night hours; low supervision with high productivity.
  • Key Performance Indicators (KPIs): Maintain AT productivity ≥90%; keep chargeback rates within thresholds; ensure compliance with security standards and company policies.

Qualifications

  • High school diploma or equivalent (Bachelor's degree preferred).
  • 1-2 years in loss prevention, fraud detection, or related field (retail or call center preferred).
  • Strong attention to detail and ability to detect unusual behavior.
  • Excellent bilingual communication skills in English and Spanish.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal documentation systems.
  • Strong problem-solving and analytical skills with proactive risk management.

Skills

Required:Bilingual communicationFraud detectionData analysis
Nice to have:Chargeback management

Benefits

  • SEASONAL agreement for peak season (3 months)
  • Full time salary 25,000 MXN gross per month
  • 5,000 MXN Seasonal Bonus
  • Law benefits from day one
  • Home office
  • Full equipment provided
  • 100% paid training
  • 10-hour shift
  • 1 hour lunch + 2 breaks of 15 minutes
  • Two days off
  • Total Pass
  • CDMX and Estado de Mexico only
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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