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Senior Business Resilience Program Manager

Block· 10404 Engineering - Information Security
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Hybrid (Bay Area, CA)$178.2k - $297kfull-timePosted 1w ago

About the role

Senior role within Block’s Security Governance Risk and Compliance team focused on maturing and operating the resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory compliance support.

Responsibilities

  • Identify resilience risks across critical services, business functions, technology, and dependencies, including risks introduced by business, regulatory, or industry changes.
  • Develop and maintain current, testable business continuity, disaster recovery, and crisis management plans aligned with recovery objectives, strategies, and resource needs.
  • Coordinate resilience exercises and recovery tests, report findings, and partner with accountable owners to track remediation through completion.
  • Assess third-party continuity and recovery capabilities, identify gaps, and support remediation.
  • Communicate resilience posture, open risks, and decisions needed to governance forums, senior leaders, and Boards, and support audit, regulatory, customer, and RFP requests.
  • Partner with regional entities, including the UK, EU, and Canada, to align global practices with local requirements and reduce duplication through shared controls, evidence, and reporting.
  • Improve resilience workflows through AI, automation, dashboards, templates, and self-service tools, supporting requirements, testing, adoption, and troubleshooting with appropriate data, access, auditability, and human review controls.

Qualifications

  • 6+ years of experience operating or improving global resilience, business continuity, disaster recovery, crisis management, or related risk programs, ideally in financial services or regulated technology.
  • Strong knowledge of impact analysis, dependency mapping, recovery strategies, testing, remediation, and governance, with experience applying relevant standards or regulatory expectations (i.e. ISO22301, BS11200, FFIEC, EBA, FCI, CBI, or RPAA).
  • Strong project management, organizational, and partnership skills, with the ability to manage deadlines and dependencies and drive cross-functional follow-through without direct authority.
  • Excellent communication and analytical judgment, with the ability to translate complex risks and requirements into practical actions for technical, business, executive, and Board-level audiences.
  • Comfort using AI, automation, data analysis, and reporting tools, with the ability to learn and administer new platforms, document processes, and translate stakeholder needs into workflow improvements.
  • A relevant professional certification, such as those from DRI International or the Business Continuity Institute, or equivalent practical experience.

Skills

Nice to have:Resilience program managementImpact analysis and dependency mappingRegulatory/regulatory standards knowledgeCommunication and stakeholder managementAI/Automation and data analysis

Benefits

  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Block

Block builds technology to increase access to the global economy.

Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.

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