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Collections Specialist I (Nov 9 Start Date)

TrueML· TrueAccord – Operational Excellence
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Lenexa, KS$20/hr - $23/hrFull-timePosted 1w ago

About the role

Role focused on empathetic debt collections to guide customers toward feasible repayment solutions through multiple channels, with a start date of Nov 9 and a Monday–Friday schedule.

Responsibilities

  • Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.
  • Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
  • Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.
  • Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.
  • Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.
  • Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them.

Qualifications

  • High school diploma or GED required.
  • 1 year of experience in customer service, contact centers, collections, or a related client-facing role (Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)

Skills

Required:Communication and negotiationRecord-keeping and data accuracy

Benefits

  • Flexible vacation
  • Medical/dental/vision insurance
  • Traditional/Roth retirement savings options
  • Company-paid disability and life insurance
  • Flexible Spending Account & Limited FSA
  • Family-friendly parental leave, volunteer and voting time off
  • On-demand wellness platform access for you and 5 friends and family
  • PerkSpot discount program for 900+ merchants nationwide
Last updated Oct 21, 2026. Interested? Apply on the company site.

About TrueML

Fintech Solutions for Debt Collection

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health.

FintechDebt CollectionFinancial TechnologyCustomer Experience
Company profileWebsite

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