← All roles

Senior Risk Program Manager - Fraud & Disputes Enablement

Mercury· Banking and Risk Operations
Apply on company site
Hybrid (SF / NY / Portland / Remote (Canada/US))$154.2k - $192.8kfull-timePosted 1w ago

About the role

Senior generalist program manager building Bank Charter Readiness and leading risk, fraud, and disputes operational cadence. Focus on data-driven continuous improvement, cross-functional collaboration with Risk, Compliance, Legal, Engineering, and Vendor Management, and leveraging AI to optimize processes.

Responsibilities

  • Lead Bank Charter Readiness: translate regulatory expectations into sequenced work plans; build programs from zero to one with scope, milestones, dependencies, and risks; maintain audit-ready operations with current SOPs and defensible evidence; coordinate regulator/auditor inquiries with Compliance, Legal, and Operations.
  • Lead Goal tracking, and Reporting for Fraud & Disputes: own Operational Quality Reviews and Monthly CORs, define and track ops health measures (OKRs), build dashboards and reports, drive risk decisions with cross-functional partners.
  • Use data for continuous improvement: analyze quality, productivity, and compliance data across Fraud, Disputes, and Risk UX; implement durable process/tooling/reporting improvements; route root causes to accountable teams; stand up new improvement programs and measure results.

Qualifications

  • 5+ years of program management experience in risk, compliance, fraud, disputes, or operations at a bank, fintech, or other regulated financial services company.
  • Banking experience with regulator/auditor exposure (exam prep, findings remediation, regulatory responses).
  • Proven track record building programs from zero to one with measurable impact beyond immediate team.
  • 2+ years governing BPO or outsourced operations with governance, SLAs, performance/quality oversight, escalations, and regular business reviews.
  • Strong understanding of risk operational processes in Fraud and/or Disputes (case handling, investigations, chargebacks, Reg E error resolution).
  • Comfort with data: metrics definition, dashboards, and interpretation.
  • Experience using AI and automation to improve work processes (synthesizing evidence, drafting SOPs, analyzing QC/vendor data, summarizing incidents, automating status reporting).

Skills

Required:Program managementRegulatory and banking knowledgeData analysis and dashboardsAI/automation in operationsVendor management / BPO governance

Benefits

  • Total Rewards package includes base salary, equity (stock options/RSUs), and benefits.
  • Salary ranges provided for US (NYC/LA/Seattle/SF Bay Area: 154,200—192,800 USD; elsewhere in US: 138,800—173,500 USD) and Canada (145,800—182,200 CAD)
Last updated Oct 14, 2026. Interested? Apply on the company site.
Mercury logo

About Mercury

Online Business Banking For Startups & Small Businesses | Financial Workflows

Powerful banking. Simplified finances. Apply in 10 minutes for business banking that transforms how you operate.

bankingfinancial workflowsbusiness bankingmobile bankingcorporate cardscredit cardsdeposit insurancetreasury
Company profileWebsite

More open roles at Mercury