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Senior Operational Risk Manager

Mercury· Enterprise Risk
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Hybrid (San Francisco, CA), Hybrid (New York, NY), Hybrid (Portland, OR), Hybrid (Remote within Canada or United States)$0Full-timePosted 1w ago

About the role

Senior role responsible for the day-to-day operation of Mercury's Operational Risk program, reporting to Head of Operational Risk within the Risk organization under the Chief Risk Officer. Partners with first-line risk, Compliance, Third-Party Risk, Information Security, and Internal Audit to build and operate the ORM program as Mercury scales toward banking operations.

Responsibilities

  • Run joint risk and control assessments with business units, assessing inherent risk and control design.
  • Provide second-line review of new products and material changes, including inherent risk rating, control framework review, and post-launch assessment.
  • Refine enterprise KRIs and thresholds tied to risk appetite, and turn first-line metrics into management and Board reporting.
  • Oversee the operational event and issues programs. Challenge first-line root cause, ratings and remediation, and trend events and issues across the enterprise.
  • Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect reporting inputs, challenge assessments and make sure risks are raised early.
  • Provide second-line review and concurrence on high-risk new activities.
  • Write and maintain the ORM standards, procedures and templates that first-line teams execute against.
  • Support regulatory examinations, audits, and charter readiness reviews

Qualifications

  • 8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank
  • Hands-on experience running risk and control assessments, new product or change risk reviews, or operational event programs, and comfortable moving across all three.
  • Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
  • Strong data skills: you turn raw issue and event data into trends leadership can act on
  • Familiarity with interagency and OCC expectations for operational risk management
  • You challenge constructively, with evidence, and keep strong relationships with the teams you oversee
  • You find, prioritize, and execute key projects independently, balancing program build with daily operation

Skills

Required:Operational risk managementGRC platformsData analysisStakeholder management
Nice to have:Regulatory knowledge

Benefits

  • Total Rewards package includes base salary, equity (stock options/RSUs), and benefits.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Mercury

Online Business Banking For Startups & Small Businesses | Financial Workflows

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