← All roles

Customer Success Associate

Voltus· Operations & Customer Success
Apply on company site
Remote$70k - $74kFull-timePosted 1w ago

About the role

Voltus seeks a Customer Success Associate to onboard new customer sites into the energy market, manage the onboarding project end-to-end, and support customers through dispatch events and updates. The role focuses on ensuring sites go live in under 100 days and maintaining ongoing account support without a quota.

Responsibilities

  • Run onboarding projects end to end and keep every site’s status current and visible
  • Work day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation
  • Hand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams
  • Support customers through dispatch events and follow up when a site underperforms
  • Spot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking

Qualifications

  • 2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management
  • A track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current
  • Comfort being the face of the company to customers, including setting expectations that aren’t always what they hoped to hear
  • Persistence and diplomacy when you need people on other teams to move without having authority over them
  • A habit of improving the process instead of just working inside it
  • Real excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition
  • Experience in Salesforce or a similar CRM, plus Google Workspace and Excel

Skills

Required:Project management

Benefits

  • flexible leave for full-time employees
  • parental leave
  • comprehensive benefits package to promote health, wellness, and financial security
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Voltus

Get paid to use less energy

Voltus is a virtual power plant operator paying energy users to reduce or shift electricity use, supporting grid reliability and maximizing energy revenue.

demand responseenergy revenuevirtual power plantgrid reliabilitywholesale power markets
Company profileWebsite

More open roles at Voltus