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Senior Customer Engineer, Named - Portland, OR

Cloudflare· Solution Engineering
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Hybrid (Portland, OR)Full-timePosted 1w ago

About the role

Technical go-to-market role within Cloudflare's GTM organization. Acts as a quota-carrying technologist and trusted advisor, owning the technical relationship with enterprise customers from discovery through adoption and expansion, utilizing AI-augmented workflows to maximize value.

Responsibilities

  • Technical Validation: Lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation; own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor customer health scores and telemetry to ensure time-to-value.
  • Commercial Accountability & Expansion: Maintain a quota tied to new business and/or account growth; drive platform adoption, revenue retention, cross-sell/up-sell opportunities; lead QBRs with C-level executives.
  • Trusted Advisory: Maintain continuous technical relationship with stakeholders from onboarding to renewal and expansion.
  • AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer; use AI agents to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer) with leveling affecting required years of experience.
  • Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial mindset with experience in quota-carrying or revenue-aligned role; understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Exceptional communication and stakeholder management skills, bridging deep technical details with C-suite strategy.

Skills

Required:Technical discovery and architecture designProduct demonstrations and PoCsOnboarding and implementation oversightAccount planning and expansion strategy
Nice to have:AI orchestration and workflow automationCoding/scripting

Benefits

  • Not specified in the description.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Cloudflare

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