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Senior Customer Engineer, Majors - TOLA

Cloudflare· Solution Engineering
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Hybrid (Houston, TX)full-timePosted 1w ago

About the role

Senior Customer Engineer (CE) in a quota-carrying, AI-enabled advisory role within the Cloudflare GTM organization, focused on enterprise customers in the TOLA region. Bridges technical strategy and business value across pre-sales validation, onboarding, deployment architecture, and ongoing expansion. Hybrid location in Houston, TX.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery with Account Executives; map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs and technical validation plans; deliver tailored presentations and diagrams; address objections and security/compliance questions; determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation as the primary executive contact; design migration/onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health and telemetry; ensure rapid time-to-value; mitigate deployment risk.
  • Commercial Accountability & Expansion: Maintain a quota tied to new business and/or account growth; drive platform adoption, retention, and cross-sell/up-sell opportunities; lead QBRs translating platform capabilities to ROI for executives.
  • Trusted Advisory: Maintain ongoing relationships with key stakeholders through onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, and deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation); free time for strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources; document SOPs, architectural best practices, and technical guides to raise the technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with varying levels by seniority.
  • Architectural mindset capable of white-boarding and designing complex enterprise network/security architectures.
  • Strong consultative/advisory skills with ability to translate technical concepts to business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding SaaS metrics and enterprise sales cycles.
  • Excellent communication and stakeholder management; ability to bridge deep technical details and high-level business strategy.
  • Technical breadth across at least four of: Internet fundamentals (OSI layers, DNS, HTTP/HTTPS, TLS, BGP, etc.), Security (WAF, Bot Management, Zero Trust, SASE), Performance (caching, HTTP/2, TLS 1.3), AI Proficiency (prompt engineering, LLMs, workflow automation), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL, APIs, SDKs, IaC, CI/CD, observability).

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial AccountabilityTrusted AdvisoryAI Orchestration & Workflow AutomationEducation & Enablement

Benefits

  • Not specified in the description.
Last updated Oct 14, 2026. Interested? Apply on the company site.

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