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Senior Customer Engineer, Named - New York City

Cloudflare· Solution Engineering
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Hybrid (New York, NY)$204k - $321k + equityfull-timePosted 1w ago

About the role

Senior Customer Engineer (CE) acting as a quota-carrying technical advisor and primary architect of the customer journey within Cloudflare’s GTM organization, focused on enterprise customers from pre-sales validation through onboarding, deployment architecture, and lifecycle expansion in a hybrid New York City role.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery with Account Executives, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define success criteria and PoCs, deliver tailored presentations and demonstrations, address objections and security questions, determine deployment strategy (Customer/Partner/Cloudflare Professional Services).
  • Customer Adoption & Value Realization: oversee technical onboarding, design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning), lead customer engineering teams through configurations, monitor health and telemetry to ensure time-to-value and reduce deployment risk.
  • Commercial Accountability & Expansion: carry a variable quota, drive deep platform adoption, retain revenue, identify cross-sell/up-sell opportunities, lead QBRs translating platform capabilities to ROI for executives.
  • Trusted Advisory: maintain ongoing relationships with stakeholders through onboarding to renewal, advise on architecture, AI control layers, security posture, remediation strategies to de-risk outcomes.
  • AI Orchestration & Workflow Automation: use AI agents and LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources, SOPs, architectural best practices, and technical guides.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • Architectural mindset to white-board and articulate complex enterprise network and security architectures.
  • Consultative and advisory communication skills translating technical concepts to business outcomes for engineers and C-level executives.
  • Commercial mindset with proven quota-carrying or revenue-aligned experience in SaaS and enterprise sales cycles.
  • Exceptional presentation and stakeholder management skills bridging technical details and executive strategy.
  • Technical breadth with depth in at least four areas: Internet fundamentals, Security (WAF, Bot Management, Firewalls, SASE/Zero Trust), Performance (caching, TLS, HTTP/2), AI proficiency, Coding/Scripting (Python, JavaScript, Bash, Lua, Go), and Developer Platform Fluency (REST/GraphQL, APIs, IaC).

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial AccountabilityTrusted AdvisoryEducation & Enablement
Nice to have:AI Orchestration & Workflow Automation

Benefits

  • Health & Welfare: Medical/Rx, Dental, Vision, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, mental health support, Global Travel Medical Insurance
  • Financial: Short/Long Term Disability, Life & Accident Insurance, 401(k) with company matching, Employee Stock Participation Plan
  • Time Off: Flexible PTO, parental leave, pregnancy health, medical, bereavement leave
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Cloudflare

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