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Patient Coordinator

Natera· Inside Sales
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RemoteFull-timePosted 1w ago

About the role

Patient Coordinator central to the Signatera product line, focused on growing relationships with patients to ensure timely management of testing and serving as the patient advocate within Natera.

Responsibilities

  • Work with assigned Nurse Coordinator to maintain & support existing customers.
  • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
  • Maintain and support a service-oriented relationship with patients
  • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
  • Help manage our business system tools (e.g. QlikView, Salesforce)
  • Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
  • Performs other duties as assigned.
  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.

Qualifications

  • Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
  • Minimum of 2 years of sales experience
  • Background in medical or biological sciences preferred

Skills

Required:Customer relationship managementCommunicationStrategic thinking and executionData interpretation and MS ExcelHIPAA/PHI privacy and security awareness

Benefits

  • Competitive Benefits - comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
  • Free testing for employees and their immediate families in addition to fertility care benefits.
  • Pregnancy and baby bonding leave, 401k benefits, commuter benefits and more.
  • Generous employee referral program.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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