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Senior Technical Support Specialist

Agility Robotics· Commercial
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Pittsburgh, PA$88k - $114kfull-timePosted 1w ago

About the role

Senior Technical Support Specialist based in Pittsburgh, focusing on leading issue resolution for robotics products, delivering exceptional customer support, and collaborating with engineering to drive root-cause fixes and long-term solutions.

Responsibilities

  • Lead the response, resolution, and support of complex external and internal customer issues, including serving as an escalation point for high-priority cases. Investigate, analyze, and solve advanced technical or operational issues, requiring deep expertise in Agility’s products and services.
  • Provide outstanding customer support via phone, email, and other communication channels, while setting best practices and guiding team members on customer engagement standards.
  • Manage and lead efforts to assist customers with troubleshooting complex technical issues related to our robotics products and services.
  • Work closely with engineering and technical teams to drive timely resolution of complex customer inquiries, ensuring alignment on root cause and long-term fixes.
  • Document and track customer interactions and issue resolutions using our ticketing system.
  • Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
  • Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
  • Proactively identify opportunities to improve our products and services based on customer feedback.

Qualifications

  • Bachelor's degree or equivalent experience required.
  • Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
  • Excellent problem-solving abilities and a proactive approach to issue resolution.
  • Exceptional attention to detail and organizational skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Previous experience in customer support or a related field is a plus, but not required.
  • Passion for robotics and technology is highly desirable.

Skills

Required:Customer supportTechnical troubleshootingCommunication

Benefits

  • 401(k) Plan with 6% company match
  • Equity: Company stock options
  • 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees
  • Eligible for benefits on your first day of employment
  • Employee Assistance Program (EAP)
  • Flexible, unlimited PTO and 12 company holidays for exempt employees; 10 vacation days, paid sick leave, and 12 holidays for non-exempt
  • Catered lunches four times a week and healthy snacks at Salem and Pittsburgh locations
  • Generous paid parental leave programs
  • Flexible work arrangements
  • Professional development and tuition reimbursement programs
  • Relocation assistance for eligible roles
  • Annual discretionary bonus for eligible roles
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Agility Robotics

Industrial Humanoid Automation | Agility

Industrial Humanoid Automation | Agility's humanoid robots are deployed today in manufacturing, distribution, and logistics. Proven automation for industrial environments.

ArcArms and roboticsAutomationDigitHumanoid robotsIndustrial automationcloud platformdistribution
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