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Senior Engineering Manager

Parloa· Engineering
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Hybrid (Berlin)not specifiedPosted 1w ago

About the role

Senior Engineering Manager at Parloa with delivery ownership across multi-team or multi-domain scope, focusing on credible communication with senior leadership, building future leaders, and shaping technical direction while maintaining operational discipline and collaboration with Product and Finance.

Responsibilities

  • Own delivery across a multi-team or multi-domain scope. Set milestones, critical path, and quality gates. Manage cross-team dependencies actively rather than reporting on them. Hold a consistent bar for Definition of Done and quality across the scope.
  • Set strategy and roadmap with Product, not unilaterally. Frame engineering investment in commercial terms - revenue, retention, margin - and surface customer and market signals into the plan.
  • Own the narrative for cross-functional initiatives. Stakeholders aligned; author durable artefacts (plans, RFCs, escalation memos, postmortems) that travel beyond the room.
  • Create the conditions for coherent technical direction. Partner with Staff+ ICs to shape the technical agenda and own tech debt strategy; champion experimentation and prune low-signal bets; codify learnings from failures.
  • Hold operational discipline to a consistent standard. On-call, incident response, postmortems; reliability targets; cost and unit-economics trends tracked and corrected; blockers cleared hands-on across boundaries.
  • Design the operating model for your scope. Roles, ownership, on-call rotations; multi-team operating rhythm; aggregated DORA and SLO metrics; 3–6 month dependency mapping and capacity rebalancing.
  • Grow the next layer of leaders. Hire senior ICs up to Staff; build pipeline for hard-to-fill roles; develop future managers and senior ICs; calibrate promotion standards.
  • Eliminate classes of blockers. Fix systemic issues that cause recurring problems.

Qualifications

  • 10+ years in software engineering
  • 4-6+ years of people leadership
  • Owned outcomes for more than one team or a domain spanning several teams
  • Credible with senior leadership (ability to frame trade-offs for VPs/CPOs)
  • Experience building leaders (hiring, growing, promoting tech leads, senior engineers)
  • Technically credible without needing to be the final decision-maker; able to influence through collaboration with Staff/Principal engineers
  • Commercially fluent (understands scope costs and returns; can discuss with Product and Finance)
  • Comfortable with hard conversations (performance edge cases, cross-team prioritisation, disagreements)
  • Pragmatic under pressure (recover stalled initiatives without burning out teams)

Skills

Required:Delivery management across multi-team scopeStrategy & roadmap collaboration with ProductCross-functional narrative & artifact creation

Benefits

  • Not specified in the description
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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