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Technical Product Support Engineer (Remote): AMER

Telnyx· NOC
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Hybrid (Americas)full-timePosted 1w ago

About the role

Technical Product Support Engineer role focused on troubleshooting complex customer issues across voice, messaging, APIs, IoT, and AI products. Emphasis on building an AI-first support model, automating workflows, and shaping internal processes while collaborating with engineering, customers, and vendors.

Responsibilities

  • Troubleshoot: complex customer issues across networking, APIs, and communications products
  • Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
  • Collaborate: with customers, vendors, and engineering teams to resolve cases
  • Automate: contribute to bot-building and workflow automation
  • Document: solutions and improve self-service resources
  • Learn: VoIP protocols, internal systems, and new technologies as the role evolves

Qualifications

  • Background in Computer Science, IT, networking, or equivalent hands-on experience
  • Networking fundamentals: DNS, routing, IP addressing, HTTP/HTTPS
  • API experience: REST APIs, webhooks, Postman or cURL
  • Linux terminal proficiency
  • Problem-solving mindset
  • Excellent English communication skills (written and verbal)

Skills

Required:TroubleshootingAPI knowledgeLinux terminalCommunication
Nice to have:Automation toolingScripting / programming
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Telnyx

Telnyx owns the full stack from carrier network to AI inference, so there's nothing between your agent and the person on the other end. No handoffs. No lag. Just voice, messaging, and AI that keeps up.

Carrier-owned global communications platform for voice AI agents, SIP trunking, programmable voice, SMS/MMS, and AI inference. Single vendor for the full voice-AI stack on a Tier-1 network across 40+ countries.

Cloud communicationsGlobal eSIMMessagingPhone number APIPrivate networkProgrammable SMSSIP trunkingVoIP
Company profileWebsite

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