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Developer Success Engineer

Twilio· Engineering
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Remote$117k - $146.2k + equityfull-timePosted 1w ago

About the role

Hybrid engineering and customer success role building features, helping developers implement, and acting as the voice of the customer to influence product and engineering teams. Remote-first with East Coast hours; potential in-person or ad-hoc travel.

Responsibilities

  • Build new features and fix bugs in Stytch and Twilio products.
  • Serve as a technical resource for customers when they have questions about our product.
  • Improve documentation and processes for internal and external stakeholders.

Qualifications

  • A genuine drive to understand customer needs and concerns.
  • Troubleshooting — deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
  • Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
  • Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
  • Familiarity with modern web services and APIs.
  • Demonstrated ability to communicate credibly and effectively at all levels.

Skills

Required:Customer-facing technical communicationProgrammingDebugging code

Benefits

  • competitive pay
  • generous time off
  • parental and wellness leave
  • healthcare
  • retirement savings program
  • and more (locations vary)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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