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Principal Presales Engineer, Product Specialist

Twilio· Sales
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Hybrid (Remote Brazil)Full-timePosted 1w ago

About the role

Twilio remote-first role in Brazil partnering with sales, solutions engineering, and enterprise strategists to scope, design, and validate multi-product solutions, influence product strategy, and secure technical wins in complex sales cycles.

Responsibilities

  • Develop expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI
  • Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win
  • Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
  • Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption
  • Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles
  • Document recent patterns and technology shifts with clients/prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications

  • Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs)
  • Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English
  • Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks
  • Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience
  • Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization
  • Ability to communicate complex technical concepts clearly to technical and executive audiences
  • Strong collaboration and influencing skills across sales, engineering, and product stakeholders

Skills

Required:Conversational AI / LLM architecturesPre-sales / solution architectureAPIs and webhooksBackend programmingMessaging platformsTechnical communication

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Location-based offerings
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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