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People Generalist

Twilio· People Team
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Hybrid (India (Remote))full-timePosted 1w ago

About the role

Twilio remote-first People Generalist supporting APJ region, partnering with HRBPs and COEs, delivering HR advisory, data analytics, performance management, and program coordination.

Responsibilities

  • Partner with the HRBP team supporting APJ region functions to support program roll-outs and on-going process execution
  • Analyse HR data and trends across the organisation they support to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership
  • Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
  • Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
  • Support HR Leaders on ad hoc projects
  • Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
  • Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
  • Program Management- annual cyclical events such as calibration, pulse surveys etc
  • Maintain confidentiality of core HR data and projects

Qualifications

  • 3+ years experience in an HR role in a matrixed organisation
  • Ability to take initiative and be a self-starter
  • You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
  • Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
  • Strong data analysis skills and ability to share recommendations with stakeholders
  • Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
  • AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
  • Demonstrates employee focus and managing proactive communication to ensure optimum HR support
  • Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
  • Keen to continue learning and developing their skill set, having a growth mindset
  • Strong ability to identify process gaps and improvement opportunities

Skills

Required:HR data analysisPerformance managementStakeholder managementData storytellingConfidentiality & problem solving
Nice to have:Change/ program management

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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