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Strategic Account Executive

Twilio· Sales
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RemoteFull-timePosted 1w ago

About the role

Strategic Account Executive responsible for selling into high value prospects and customers across EMEA with a focus on Northern Europe, managing fast growing accounts, and driving product cross-sell, up-sell, and revenue growth in a remote-first setup.

Responsibilities

  • Servicing the fastest growing customers in the region.
  • Growing our revenue and share of wallet within your key account list.
  • Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
  • Maintaining the highest levels of customer satisfaction.
  • Create pricing proposals, negotiating terms and managing the contract process.
  • Selling solutions to a technical and business audience.
  • Building trust and mutual respect with technical customers and peers.
  • Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
  • Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

  • 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
  • History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
  • Experience building and maintaining relationships up to C-suite.
  • Demonstrated success by achieving quota on a consistent basis.
  • Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
  • A solid understanding of financial reporting within a direct customer base - Revenue tracking
  • Experience selling both to a business and technical stakeholders.

Skills

Required:Account managementComplex solution sellingRelationship buildingPricing & contract negotiationCross-functional collaboration

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
  • and much more. Offerings vary by location.
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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