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Senior Manager, Software Engineering (L5)

Twilio· Engineering
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Hybrid (India - Remote)Full-timePosted 1w ago

About the role

Senior Engineering Manager leading the Know Your Customer (KYC) engineering team within Twilio's Compliance Experiences, owning delivery, AI-driven development, operational excellence, and stakeholder relationships for a high-volume, cloud-native platform that serves external customers and internal engineering teams.

Responsibilities

  • DRAW THE OWL: Own the delivery roadmap for the Compliance Domain, including customer-facing compliance services, internal platform APIs, and Ops Tooling. Partner with Principal and Staff Engineers to translate long-term technical strategy into executable quarterly plans and measurable outcomes.
  • ACCELERATE WITH AI: Drive the adoption of AI coding assistants within your team. Set expectations for AI-augmented workflows, measure impact on velocity, and foster psychological safety for experimentation.
  • BE AN OWNER: Be accountable for operational excellence, including system reliability, incident response, on-call health, and security posture.
  • WEAR THE CUSTOMER’S SHOES: Serve external and internal customers by ensuring compliant workflows, developer-friendly APIs, and proactive stakeholder engagement guided by customer data and feedback.
  • EMPOWER OTHERS: Recruit, develop, and retain a diverse, high-performing engineering team; cultivate psychological safety, candid feedback, and career growth; champion DEI in hiring and development.
  • RUTHLESSLY PRIORITIZE: Balance external product features, internal platform needs, and Ops Tooling investments with clear prioritization and no-distractions focus.
  • WRITE IT DOWN: Communicate strategy, progress, and risks to engineering leadership and cross-functional partners; author plans, post-mortems, and decision documents.
  • BUILD BRIDGES: Act as primary liaison between the Compliance Domain and stakeholders; manage roadmap visibility, trade-offs, and priorities.
  • NO SHENANIGANS: Model integrity and ethical behavior, creating an environment where concerns are raised early and issues are addressed.

Qualifications

  • 15+ years of software engineering experience with at least 5+ years in engineering management, leading a team of 10+ engineers and directly managing individual contributors.
  • Technical Depth: experience designing and operating highly available, cloud-native distributed systems; able to participate in architectural reviews and evaluate proposals.
  • Cloud-Native Fluency: deep familiarity with AWS (Lambda, EKS, DynamoDB, Kafka), microservices, and infrastructure-as-code (Kubernetes, Terraform).
  • AI-Forward Mindset: proven experience driving AI tool adoption within an engineering team and articulating a vision for AI-enabled delivery and quality.
  • Delivery Excellence: track record of shipping complex software on time and with high quality; experience with Agile methodologies and data-driven team health metrics.
  • People Leadership: history of building diverse, inclusive, high-performing teams; experience with career frameworks, performance management, and growing engineers.
  • Clear Communication: strong ability to articulate technical strategy, trade-offs, and plans to leadership, partners, and direct reports.
  • Stakeholder Management: experience managing multiple stakeholder groups with competing needs; transparent trade-off communication.
  • Operational Rigor: ownership of system reliability, incident management, on-call rotations, and SLO-driven improvements.

Skills

Required:Delivery leadershipAI adoption leadershipCloud-native architectureAWS ecosystemInfrastructure-as-codeStakeholder managementOperational reliability

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Location-based offerings
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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