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Lead IT Engineer

Neko Health· Engineering
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LondonFull-timePosted 1w ago

About the role

Lead Corporate Engineer in London providing network and security expertise, on-site operational ownership, and liaison with AV and facilities for clinic openings and incidents. Focus on reliable network, security, and scalable processes as Neko expands.

Responsibilities

  • Own network incidents end to end across Cisco Meraki (MX/MS/MR), LAN/WAN, VPN and firewall as the primary contact for our network partner, reducing escalations to the wider team (Impact, not activity).
  • Lead clinic-room readiness for new openings, coordinating AV vendors and Facilities and Clinic leads so Sonos, Soundtrack, Dante and debrief-room displays are tested and handed over on time (Member-first, always).
  • Take delegated ownership of the network partner relationship and set out a long-term operating model for the network, making clear trade-offs on what Neko should own directly (Chase 10X, not 10%).
  • Establish working coverage of Microsoft 365, Entra ID, Intune and Defender XDR, and ship at least one PowerShell or Graph automation that removes a recurring manual process (Tech-enabled, human-centred).
  • Document network architecture, configurations and troubleshooting procedures for London and partner-managed infrastructure, raising the wider team’s network capability.
  • Recommend and build new processes, systems and tooling for Corporate Engineering, acting as a builder of solutions as well as a supporter of existing ones.
  • Partner with our global teams on shared systems and standards, and travel to US sites for onsite requirements & deployment activities

Qualifications

  • Strong networking fundamentals (LAN/WAN, TCP/IP, VLANs, routing, switching, DHCP, DNS, Wi-Fi), hands-on Cisco Meraki (MX/MS/MR) troubleshooting, and working knowledge of Azure networking (VPN, Point-to-Site, VNets, NSGs).
  • Proven experience as the technical point of contact for a network vendor or managed service provider, owning incidents, planned changes, ISP issues and site deployments from investigation through validation.
  • Hands-on, on-site support of busy multi-site environments such as offices, retail, hospitality or clinics, built on a grounding in IT operations.
  • Administration of Microsoft 365, Entra ID (Conditional Access, SSO, Enterprise Applications) and Intune across Windows, macOS and iOS, with working knowledge of Defender XDR.
  • PowerShell scripting for administration and repeatable operations, and confident use of AI to draft scripts, document incidents and speed up diagnosis, with clear judgement on where hands-on verification is needed.
  • Clear documentation and communication: you can explain a technical issue to a clinic lead or a non-technical leader, and hold your ground with a vendor.

Skills

Required:Networking fundamentalsCisco Meraki troubleshootingAzure networkingMicrosoft 365 administrationDefender XDRPowerShell scriptingVendor management
Last updated Oct 23, 2026. Interested? Apply on the company site.
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