Operator Education Specialist, Launches
New York$55k - $63.8kFull-timePosted 1w ago
About the role
Role focused on training and certifying operators for new clinic launches, delivering onboarding programs to global standard, assessing readiness, and building local educator partnerships across openings.
Responsibilities
- Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.
- Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.
- Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.
- Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.
- Identify and train the local operator education partner during the launch.
- Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.
- Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.
Qualifications
- Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
- 5+ years of post-registration experience in a fast-paced, high-volume clinical setting.
- 3+ years performing phlebotomy and ECG, with the ability to teach and assess both.
- 3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback.
- 2+ years running a training program or workstream to a fixed date and handing over cleanly.
- Able to travel for most of your working time, including extended periods on site.
Skills
Required:Operator onboarding and trainingPhlebotomyECG
Last updated Oct 23, 2026. Interested? Apply on the company site.
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