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Candidate Experience Partner

Neko Health· People
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Hybrid (New York)$136k - $160k + equityFull-timePosted 1w ago

About the role

The Candidate Experience Partner supports interview coordination, candidate experience, and recruiting enablement. Owns one hiring area end to end, ensuring smooth interviews, great candidate and interviewer experience, and providing recruiters with guidelines, tools, and automation to optimize recruiting speed without compromising candidate experience.

Responsibilities

  • Become the go-to expert for your location on interview scheduling and in-person interviews.
  • Interviews scheduled and managed within agreed SLAs across every live role in your area, with delays and risks flagged before they become conflicts.
  • Candidate experience tracked against agreed KPIs, with friction in the candidate and interviewer journey fixed in good time.
  • Complex escalations resolved independently, with a fix that stops them recurring.
  • Documented processes and guidelines for in-person and virtual interviews in use across your area, with interviewers briefed and clear on what to expect.
  • Jobs, interview plans and forms in Ashby configured in line with the hiring framework, so it is applied consistently in every process you support.
  • Regularly reviews candidate experience data, surveys, funnel metrics and feedback, to spot trends and drive programmatic improvements.
  • Build and maintain automations that remove manual scheduling work.

Qualifications

  • 4+ years of hands-on experience in recruiting coordination, or recruiting operations, running multi-party scheduling independently.
  • Experience using AI and automation tools to improve a workflow, with sound judgement on when to trust and when to check the output.
  • Experience managing complex stakeholders and handling last-minute changes.
  • Able to prioritise across several live roles and resolve escalations within a defined remit.
  • Working knowledge of structured hiring, compliance and candidate data privacy, applied accurately in varied situations.
  • Clear, warm written communication, and a professional in-person presence when representing Neko to candidates.
  • Experience with Ashby ATS is preferred.
  • Able to be in the office three days a week, and attend hiring events when needed.
Last updated Oct 23, 2026. Interested? Apply on the company site.
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