Area Director, DC
Washington D.C.$196.9k - $240.6kFull-timePosted 1w ago
About the role
Clinic Area Lead responsible for embedding Neko Health’s operating model, culture, and member-first standards across DC clinics, driving end-to-end regional performance, and aligning local execution with global processes as the US market scales.
Responsibilities
- Embed operating model across DC clinics with focus on leadership, culture, and consistent execution
- Lead local adoption of playbooks and standards tailored to local regulations and team dynamics
- Develop clinic-level leadership capability; coach managers and clinical leads to translate standards into practice
- Operationalise readiness for new clinic openings with clear ownership of go-live success and early performance
- Establish performance rhythms (metrics, reviews, feedback loops) to improve team effectiveness and member experience
- Partner with Country Leader, US and central teams to ensure global operating model works locally with light adaptations
- Ensure each clinic delivers seamless, premium member experience aligned with service standards
- Lead regional initiatives to elevate service quality based on feedback and NPS, iterating playbooks accordingly
- Foster hospitality-driven culture; embed training-driven expectations
- Oversee physical and experiential standards across clinics for consistency
- Partner with Lead Doctors to uphold clinical quality and regulatory compliance in the US context
- Drive continuous improvement in medical delivery and inspection readiness; establish audit-ready documentation
- Bridge clinic operations with Medical Excellence for regional best practices
- Mentor and develop Lead Doctors and Clinic Leads
- Own regional operational KPIs and P&L; build financial frameworks with clinics
- Design scalable operational frameworks, cost controls, and workflow efficiencies
- Oversee workforce planning and staffing models in collaboration with central teams
- Contribute to regional business strategy including market expansion and new clinic launches
- Recruit, onboard, lead, and coach Clinic Leads and Lead Physicians across clinics
- Foster accountability and collaboration across distributed teams
- Act as primary regional liaison between clinic teams and central functions (Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition)
- Champion cross-functional alignment to ensure unified member and employee experience
- Communicate DC needs and insights to the broader organization
- Travel to DC clinics as required for role requirements
Qualifications
- Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer-facing, multi-site environment such as premium healthcare-adjacent, wellness, fitness or technology-enabled services with physical operations/stores
- Ability to be based and/or travel to Washington, DC; role based across all sites
- Demonstrated success implementing and embedding operating models, standards, and playbooks across multiple locations via leadership and accountability
- Strong track record leading clinic- or site-level leaders and translating standards into day-to-day execution
- Experience operating in regulated environments with accountability for quality, compliance, and inspection readiness (partnering with medical/clinical leadership)
- Proven financial and operational acumen including ownership of regional KPIs, budgets, and P&L in a scaling context
- Ability to balance strategic perspective with hands-on execution during growth and change
- Exceptional communication and stakeholder management in a matrixed, fast-moving organization
- Comfort leading through ambiguity with bias toward action, continuous improvement, and disciplined execution
Skills
Required:Operational leadershipChange managementPeople managementRegulatory compliance
Benefits
- Competitive compensation package (see compensation)
- Opportunity to influence the scale of a US-classified preventative health platform
- Cross-functional collaboration across central and regional teams
- Career growth in a high-growth healthcare technology company
- Hybrid/onsite opportunities as required by role
Last updated Oct 23, 2026. Interested? Apply on the company site.
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