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Clinic Area Lead, DC

Neko Health· Operations & Markets
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Washington D.C.$196.9k - $240.6kFull-timePosted 1w ago

About the role

Accountable for bringing Neko Health’s operating model, culture, and member‑first standards to life across a growing portfolio of DC clinics, ensuring local adoption of global processes, standards, and service principles while scaling operations.

Responsibilities

  • - Embed Neko Health’s operating model across the DC clinics, focusing on leadership behaviours, cultural norms, and consistent execution.
  • - Lead local adoption of existing playbooks and standards, tailoring to local regulations, team dynamics, and member expectations.
  • - Build clinic-level leadership capability through coaching of managers and clinical leads.
  • - Operationalise readiness for new clinic openings with trained, culturally aligned teams and clear go-live ownership.
  • - Establish performance rhythms (metrics, reviews, feedback loops) to improve team effectiveness and member experience.
  • - Partner with Country Leader, US and central teams to ensure global operating model works locally with light adaptation.
  • - Ensure each clinic delivers a seamless, premium member experience aligned with service standards and brand promise.
  • - Lead regional initiatives to elevate service quality using member feedback and NPS insights, iterating playbooks accordingly.
  • - Foster a hospitality-driven culture defined by training and frontline delivery.
  • - Oversee physical and experiential standards across clinics for consistency.
  • - Partner with Lead Doctors to uphold clinical quality standards and regulatory compliance.
  • - Drive continuous improvement in medical delivery and inspection readiness with audit-ready documentation.
  • - Serve as bridge between clinic operations and Medical Excellence, embedding best practices regionally.
  • - Mentor and develop Lead Doctors and Clinic Leads, strengthening leadership accountability for quality outcomes.
  • - Own regional operational KPIs and full P&L accountability; design scalable operational frameworks and cost controls.
  • - Oversee workforce planning and staffing models with central teams, including hiring profiles and ramp plans.
  • - Contribute to regional business strategy, market expansion, and network optimization.
  • - Recruit, onboard, and coach Clinic Leads and Lead Physicians across assigned clinics.
  • - Build a culture of accountability, communication, and collaboration across distributed teams.
  • - Act as primary regional liaison between clinic teams and central functions (Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition), and work with Market Activation Lead, DC.
  • - Champion cross-functional alignment for smooth execution and unified member and employee experiences.

Qualifications

  • - Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer-facing, multi-site environment.
  • - Able to be based in or travel to Washington, DC.
  • - Demonstrated success implementing and embedding operating models, standards, and playbooks across multiple locations.
  • - Track record leading clinic- or site-level leaders, building capability and translating standards into daily execution.
  • - Experience operating in regulated environments with quality, compliance, and inspection readiness, preferably with medical/clinical leadership partnership.
  • - Financial and operational acumen with ownership of regional KPIs, budgets, and P&L in a scaling context.
  • - Ability to balance strategy with hands-on execution during growth and change.
  • - Exceptional communication and stakeholder management in a matrixed, fast-moving organization.
  • - Comfort leading through ambiguity and change with bias toward action and continuous improvement.

Skills

Required:Operational leadershipP&L managementChange management

Benefits

  • - Equity as part of compensation (Offers Equity) in addition to salary.
Last updated Oct 23, 2026. Interested? Apply on the company site.
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