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Mid-Market Account Manager

Ivo AI, Inc.· Account Management
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NY, New York$150k - $200kFull-timePosted 6d ago

About the role

Account management role focused on renewals and expansion within a mid-market book, driving commercial outcomes, coordinating with CSMs, Solutions Architects, and Legal Engineers to grow Ivo’s footprint across existing customers.

Responsibilities

  • Own the commercial health of your book. Take responsibility for renewals and expansion, with a clear view of each customer’s goals, commercial commitments, and growth potential.
  • Decide where to spend your time based on customer need, risk, and opportunity. Keep a larger volume of accounts moving without losing track of the details or treating every customer the same.
  • Create expansion opportunities—not just respond to them. Look beyond the original buyer and use case. Build relationships with users, champions, and budget owners, then bring the right people together to make the next investment happen.
  • Turn customer outcomes into a case for investment. Work with CSMs to understand adoption, usage, and customer results, and build clear business cases around faster contract work, more consistent standards, and better access to contract knowledge.
  • Run renewal and expansion cycles through close. Own discovery, proposals, procurement, legal review, negotiation, and close.
  • Bring Ivo together around the customer. Partner with CSMs, Solutions Architects, and Legal Engineers, keeping commercial ownership clear while CSMs lead adoption and day-to-day customer success.

Qualifications

  • A track record of personally creating and closing expansion within existing software customers.
  • Ability to explain opportunity, collaborators, and results; active expansion experience required if coming from an Account Executive background.
  • Strong commercial ownership: lead renewal and expansion conversations, negotiate, and manage procurement and legal review with customer goals in view.

Skills

Required:Expansion salesCommercial ownershipValue selling and business case developmentAnalytical judgmentHigh-volume account managementCross-functional collaboration

Benefits

  • Competitive Compensation: Final offer details based on experience and fit.
  • Equity: Meaningful ownership in a scaling company.
  • Health & Wellness: Medical, dental, and vision plans.
  • Flexible Spending & Insurance: HSA and FSA access, plus life insurance.
  • 401(k) Program.
  • Commuter Benefits.
  • Unlimited PTO.
Last updated Oct 19, 2026. Interested? Apply on the company site.

About Ivo AI, Inc.

Contract Intelligence for the Enterprise

Ivo AI, Inc. is an AI-native platform providing contract review, redlining, and insights for enterprise in-house legal teams.

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