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Senior Technical Solutions Consultant

CaptivateIQ· Customer Experience – Customer Enablement & Support
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Hybrid (Poland / Hungary)Full-timePosted 4d ago

About the role

Senior Technical Solutions Consultant on CaptivateIQ's Global Support team, solving complex technical challenges across the platform, with ownership of issues involving calculations, configuration, data modeling, integrations, and product functionality. Mentors peers, collaborates with Engineering and Product, and drives improvements to support processes and knowledge sharing.

Responsibilities

  • Develop deep expertise in CaptivateIQ’s platform, data structures, and calculation capabilities to troubleshoot complex issues and maximize product value.
  • Own and resolve complex customer issues requiring in-depth technical investigation, root cause analysis, and cross-team collaboration.
  • Evaluate customer data models, calculation logic, and data flows to identify configuration gaps, dependencies, and inconsistencies impacting calculation accuracy.
  • Clearly communicate technical issues, progress, and resolutions to customers and internal teams with appropriate level of detail.
  • Partner with Product, Engineering, and Customer Success to identify recurring issues and drive improvements that prevent recurrence.
  • Lead or contribute to initiatives improving support processes, tools, internal documentation, and knowledge sharing for scalability and efficiency.
  • Work a scheduled shift aligned with European, US Eastern, or US Pacific business hours as part of the global Support team.

Qualifications

  • 5+ years of experience in a technical, customer-facing role working with B2B SaaS applications, especially those involving data modeling, complex calculations, formulas, reporting, or configurable business logic.
  • Experience with data-driven tools such as Anaplan, Power BI, Excel, SQL or similar.
  • Hands-on experience with complex datasets, joins, unions, transformations, and using analytical/AI-assisted tools to troubleshoot data issues.
  • Proficiency in Excel or equivalent spreadsheet tools with advanced formulas and large multi-source datasets.
  • Strong analytical and problem-solving skills with the ability to independently tackle unfamiliar technical challenges.
  • Excellent written and verbal communication skills for explaining complex concepts to varied audiences.
  • Experience collaborating cross-functionally to improve processes, tools, or customer experiences.

Skills

Required:Technical problem solvingData modelingCalculations / formulasCommunication

Benefits

  • Not explicitly listed in the description.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.

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