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Principal Professional Services Consultant

CaptivateIQ· Customer Experience – Professional Services Team
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Hybrid (Remote / Toronto)$135k - $200kFull-timePosted 4d ago

About the role

Principal Professional Services Consultant role leading end-to-end implementations of CaptivateIQ, primarily client-facing, owning project timelines, and coordinating with Product, Customer Success, and Sales to design and deploy sales compensation programs.

Responsibilities

  • Lead full-cycle CaptivateIQ implementations, from requirements and comp plan design through data structure, build-out, UAT, and go-live
  • Own project timelines across multiple concurrent implementations
  • Serve as the primary client-facing contact and hand off to Customer Success at go-live
  • Scope new implementations or post-implementation services and negotiate related work
  • Become an expert in CaptivateIQ and sales commission structures in collaboration with Product, Customer Success, and Sales
  • Proactively escalate project and account risks, maintain billable utilization target, and define team best practices for delivery quality

Qualifications

  • Background in sales compensation, as a consultant or administrator/practitioner using a comp tool in-house
  • 10+ years of experience as a consultant or implementation professional with demonstrated project leadership
  • Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts
  • Excellent time management and ability to work between client meetings and hands-on build work
  • Friendly, customer-focused, service-oriented with strong problem-solving instincts
  • Strong communication, analytical, and collaboration skills; able to work independently yet seek guidance when needed
  • Startup mindset with comfort in ambiguity in a fast-changing environment
  • Background at a SaaS/technology company

Skills

Required:Project leadershipData modelingCommunicationTime managementSales compensation domain knowledge

Benefits

  • Equity
  • comprehensive health benefits
  • other perks and benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

CaptivateIQ is on a journey to modernize the world of incentive compensation. Our hope is that people will feel more connected at work if there is greater transparency in how they are rewarded for their efforts. We partner with amazing companies like Carta, Intercom, Gong, and Newfront Insurance to simplify their commissions. Since launching in 2017, we have raised $63M and are backed by leading investors including Sequoia Capital, Accel, S28 Capital, Amity Ventures, and Y Combinator.

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