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Senior Research Operations Program Manager

Match Group· Hinge – Product /
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Hybrid (New York, NY)$167k - $201kFull-timePosted 4d ago

About the role

Senior Research Operations Program Manager at Hinge to scale research infrastructure and support high-impact insights across the company, coordinating in-person research, tooling, knowledge management, and research impact.

Responsibilities

  • Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
  • Lead the coordination of in-person research including facilities, staffing, and compliance.
  • Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
  • Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
  • Evaluate and manage relationships with vendors that support research scale and innovation.
  • Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
  • Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
  • Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.

Qualifications

  • 5+ years of experience in research ops, program management, or scaled operations in a tech environment.
  • Proven track record of building operational systems that support growing teams.
  • Strong communication and stakeholder management skills.
  • Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
  • Champions team culture in authentic, courageous, and empathic ways
  • Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
  • Sound judgment and the ability to move quickly on complex, ambiguous projects.
  • Familiarity with the product development lifecycle and how research fits into it.

Skills

Required:Research operations managementStakeholder management
Nice to have:AI/GenAI tooling for operations

Benefits

  • 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
  • Professional Growth: Annual Learning & Development stipend after three months; Udemy access starting Day 1.
  • Parental Leave & Planning: 100% paid parental leave (20 paid weeks for birth and non-birth parents).
  • Fertility Support: Access to fertility care through Carrot and stipend toward fertility preservation.
  • Date Stipend: $100 monthly stipend for epic dates; Hinge Premium free for employees and loved ones.
  • ERGs: Eight Employee Resource Groups (ERGs) including Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents.
Last updated Oct 21, 2026. Interested? Apply on the company site.

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