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Enterprise Customer Success Manager

Juicebox· Customer Success
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London, UK£140k - £180kFull-timePosted 5d ago

About the role

Customer Success role focused on owning and expanding relationships with enterprise and strategic accounts, driving onboarding, adoption, expansion, renewal, and ROI through AI-native workflows in a fast-growing AI SaaS company.

Responsibilities

  • Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
  • Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
  • Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
  • Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
  • Identify and close expansion opportunities across teams, stakeholders, and product offerings.
  • Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
  • Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
  • Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Qualifications

  • 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
  • Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
  • A track record of exceeding commercial goals and driving customer growth.
  • The ability to manage multiple customer conversations and priorities simultaneously.
  • A builder mindset and comfort operating in ambiguity before a playbook exists.
  • Executive presence and confidence engaging senior stakeholders.
  • Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Skills

Required:Customer Success managementStakeholder managementCommercial negotiations
Nice to have:SaaS / HR tech / talent tech experience

Benefits

  • Top-of-market compensation with meaningful equity
  • Daily meals provided: breakfast catering, lunch via DoorDash corporate, dinner after 7pm if working late
  • For US Employees: Comprehensive healthcare with 100% employer-paid medical coverage for employees, wellness stipend, commuting stipend
  • For UK Employees: Comprehensive private medical insurance, wellness stipend, commuting stipend
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Juicebox

AI-powered talent sourcing for recruiters

In the past decade, the recruiting industry has not had any innovation. AI has created an opportunity to disrupt it through software that can reason and take actions. Juicebox is an AI-powered recruiting platform. We build agentic workflows to identify, assess, and engage the best talent. We’ve grown to 7 figures in revenue with 20% monthly growth. We have 500+ customers including Patreon, Replit, and leading AI labs.

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