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CX Agent, Taiwan

Speak· Operations
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Hybrid (Seoul)ContractPosted 4d ago

About the role

Speak's Global Customer Experience (CX) team supports learners worldwide with an AI-first approach. The CX Agent for Taiwan resolves native Traditional Chinese support issues, investigates root causes, and contributes to improving the AI agent, policies, and product. Hybrid role based in Seoul on a 12-month contract with potential extension or conversion.

Responsibilities

  • Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports.
  • Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments.
  • Investigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps.
  • Review our AI agent's Taiwan conversations, find knowledge gaps, and close them with articles, rules and, over time, small code changes.
  • Work closely with our Taiwan team on campaigns, promotions and user feedback.
  • Share Taiwan user insights through our VoC reports, and help run user interviews.

Qualifications

  • Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese
  • Working-level business English for collaboration with our global team and internal documentation
  • 2+ years in customer support, operations or another customer-facing role
  • Authorization to work in Korea + ability to work in hybrid at our Seoul office

Skills

Required:Mandarin (Taiwan)English (Business)Customer supportCollaboration with cross-functional teams
Nice to have:AI/Agent improvement
Last updated Oct 21, 2026. Interested? Apply on the company site.
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