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Customer Success Manager - Construction

Skimmer· Revenue
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Hybrid (Austin), Hybrid (Toronto), Hybrid (Remote)Full-timePosted 4d ago

About the role

CSM role focused on advocacy and building strong relationships with pool builders to maximize Skimmer usage, drive retention, and expand adoption across full project cycles in construction platform.

Responsibilities

  • Conduct user training post onboarding for the whole builder team, from owners and office staff to project managers and crew leads in the field.
  • Support customers moving to Skimmer from other construction platforms.
  • Educate customers on Skimmer’s features and best practices to drive usage, adoption and expansion.
  • Promote the benefits of advanced features and new releases to help builders get more out of Skimmer.
  • Monitor customer health across long build cycles to identify risks and churn threats early
  • Proactively address challenges to ensure customer retention and satisfaction
  • Act as the voice of the customer, providing feedback to Product on enhancements and improvements as our construction platform grows.
  • Partner with Sales, Product, and Support teams to provide a seamless customer experience.
  • Coordinate with our service CSMs on customers who use both Skimmer service and construction, so they get one consistent experience.
  • Share insights and strategies to improve processes and deliver value to customers

Qualifications

  • Demonstrated experience in B2B SaaS solutions in customer-facing roles, customer success/account management, and/or sales experience preferred.
  • Experience working with construction, trades, or other project-based businesses. Pool building experience is a big plus.
  • Comfortable with a product that's growing quickly, and excited to help shape it.
  • A customer value, ROI, and business outcome-driven mindset.
  • Skills in product training, and comfortable “re-re-selling” the customer on Skimmer.
  • Strong de-escalation and problem-solving skills.
  • Highly skilled in written and verbal communication.
  • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.

Skills

Required:B2B SaaS customer successConstruction/trades experienceProduct training / re-sellingCommunication

Benefits

  • Competitive base pay + bonus potential
  • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
  • Fantastic culture with a very strong eNPS
  • Immediate access to 401(k) with company match
  • Flexible PTO (MINIMUM of 10 days required every year)
  • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
  • Remote work friendly
  • Comprehensive learning and development budget
  • A manager dedicated to your development
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Skimmer

#1 Software for Pool Pros

Save time, grow revenue, and deliver a seamless customer experience with Skimmer’s all-in-one pool service management platform.

Pool Business SoftwarePool serviceRoute optimizationBillingCustomer managementMobile appWeb app
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