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Implementation Engineer

Plaid· Europe GTM
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Hybrid (London)Full-timePosted 5d ago

About the role

Implementation Engineer for Plaid Europe responsible for guiding customer integrations from contract signing to production launch, building onboarding resources, and ensuring successful go-lives within the European GTM team.

Responsibilities

  • Own a portfolio of customer integrations from signature to production launch, including plans, milestones, and exit criteria.
  • Run scheduled implementation support for standard integrations, as well as one-off debugging engagements for customers who need a targeted fix.
  • Lead technical onboarding for existing customers adopting a new Plaid product, use case, or market.
  • Debug integration issues hands-on with customer engineers across API, SDK, OAuth redirect, and webhook behaviour.
  • Validate sandbox implementations and run go-live readiness checks.
  • Use Plaid’s own data to proactively diagnose integration and conversion problems.
  • Produce written handovers to Account Management and maintain the team’s reusable implementation resources.
  • Escalate recurring integration failures to Product and Engineering as clear patterns, backed by evidence.

Qualifications

  • 4+ years in a customer-facing technical role, such as implementation, integration, solutions, or technical account management, ideally at an API platform.
  • Hands-on experience with REST APIs, OAuth, webhooks, JSON, and web and mobile SDKs.
  • Comfort working in Postman or curl and reading API documentation critically.
  • Experience with SQL or other data querying tools.
  • A track record of owning technical projects end to end, with real deadlines and direct relationships with customer engineers.
  • Clear written communication skills, including plans, handovers, and customer updates.
  • Comfort working independently in a small regional team alongside a globally distributed function.

Skills

Required:REST APIsOAuthWebhooksSDKs (web/mobile)SQL

Benefits

  • A comprehensive benefit plan, including medical, dental, vision, and 401(k).
  • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Plaid

Enabling all companies to build fintech solutions

Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.

fintechbankingpaymentsfraudcreditopen financefinancial data
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