← All roles

Implementations

Chariot
Apply on company site
Hybrid (New York, NY)$120k - $170kFull-timePosted 4d ago

About the role

Hands-on, customer-facing role owning onboarding and ongoing value realization for nonprofits and grantmakers using Chariot’s payment infrastructure. Lead onboarding from signing through go-live, then nurture accounts with feature rollouts and value realization while feeding customer insights back to product.

Responsibilities

  • Run multiple onboardings at once and deliver real value quickly
  • Learn how nonprofits raise and process donations and how grantmakers disburse them; identify where Chariot helps most
  • Become the primary contact for customer teams and help them adopt new workflows
  • Set up Chariot to fit each nonprofit/grantmaker’s processes and provide creative solutions
  • Stay close to accounts post-launch: rollout new features, monitor usage, collaborate with Partnerships on next needs
  • Convey customer feedback to product team and help sharpen playbooks as we scale

Qualifications

  • 2-8+ years in implementation, onboarding, or customer success, ideally at a startup (customer-facing consulting counts)
  • Leadership/management experience with more years of experience; ability to help build the team
  • Organized and able to manage multiple projects simultaneously
  • Experience helping customers adopt new tools and processes; ability to give honest, actionable advice
  • Fast, calm under ambiguity, takes ownership
  • Curious, low ego, team-oriented
  • Long-term career interest in implementations / customer success
  • APIs, SQL, or fintech/nonprofit experience a plus but not required

Skills

Required:Onboarding and ImplementationAccount ManagementCustomer Feedback & Product CollaborationProblem Solving & Solutioning
Nice to have:APIs/SQL

Benefits

  • Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you
  • Time-Off: 18 days PTO and 13 holidays
  • Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers
  • Team Lunches: Weekly team lunches
  • Dinner on Chariot: Free dinner every day at office past 8pm
  • Team Events: Monthly team building events
  • Employee-friendly equity: 2 year exercise window and double-trigger acceleration
  • Company Retreats: 2-3x per year company retreats
  • Matching Gifts: Matching DAFs and daily charitable giving through GoodToday
Last updated Oct 21, 2026. Interested? Apply on the company site.
Chariot logo

About Chariot

A payment network connecting nonprofits to the $250B in DAFs

Chariot is building financial products for nonprofits, starting with the first ever online payment system connecting Donor Advised Funds (DAFs) with nonprofits. DAF’s have $250 billion in assets and grant out over $52 billion per year to nonprofits. It’s the fastest growing segment of philanthropy, by far. Chariot now powers seamless DAF giving for tens of thousands of nonprofits, including some of the most well-known nonprofits in the country, like Memorial Sloan Kettering Cancer Center, Central Park Conservancy, Boys & Girls Club of America, Pan-Mass Challenge, and March of Dimes. DAFpay is also now a primary payment option on leading fundraising platforms like GoFundMe, Givebutter, DonorDrive, Springboard by Jackson River, Engaging Networks, and dozens more. We are already driving tens of millions in new online DAF Giving by thousands of donors, and we’re only getting started.

fintechsaaspaymentsnonprofitb2b
Company profileWebsite

More open roles at Chariot