← All roles

Mobility Service Manager

GoTo
Apply on company site
JakartaPermanentPosted 4d ago

About the role

Lead regional travel management, business visa and work permit operations, international travel insurance, and employee mobility programs across key markets (ID, SG, IN, CN). Define and enforce travel governance, manage vendor relationships, oversee budgets, and drive end-to-end process automation. Serve as the primary strategic and escalation point for mobility operations ensuring compliance and seamless employee travel experiences.

Responsibilities

  • Governance & Policy Management: Oversee regional travel and mobility policies, procedures, and class/limit entitlements across ID, SG, IN, and CN while conducting regular deviation and compliance analyses
  • Vendor & Contract Management: Lead vendor negotiation, performance management, strategic renewals, and cost optimization for airlines, hotels, travel agents, insurance brokers, and mobility partners, coordinating closely with procurement and FBP
  • Budget & Financial Oversight: Direct annual mobility budget planning, variance reporting, spend analysis, and bi-weekly/monthly invoice reconciliations
  • Operational Escalations: Serve as the senior escalation point for complex business travel, visa/immigration requirements, and international travel insurance claims
  • Systems & Workflow Automation: Drive system enhancements, user acceptance testing (UAT), and automation across key mobility tools (e.g., Helios, Trip.Biz, Lark, and Coupa)
  • Program Supervision: Guide and oversee specialized employee programs, including corporate childcare initiatives, parent talks, and vendor tenders.

Qualifications

  • Mobility & Travel Experience: 5+ years of experience leading corporate mobility, business travel management, or global travel operations across multi-country regions
  • Vendor & Contract Negotiation: Proven track record in RFP management, contract negotiation, SLA monitoring, and vendor relationship management with airlines, hotels, and TMCs
  • Immigration & Compliance Knowledge: Strong understanding of regional business visa regulations, work permit embassy processes, and international travel insurance models
  • Financial Acumen: Demonstrated experience managing corporate budgets, spend analytics, and invoice reconciliation processes
  • Systems & Process Optimization: Hands-on experience working with travel management platforms, enterprise ERP/ticketing systems, and workflow automation tools
  • Stakeholder Communication: Excellent communication skills to align with executive leaders, finance, IT, HR/People Ops, and external partners.

Skills

Required:Mobility & Travel managementVendor & Contract NegotiationImmigration & ComplianceFinancial ManagementSystems & AutomationStakeholder Communication
Last updated Oct 21, 2026. Interested? Apply on the company site.
GoTo logo

About GoTo

Go Together, Go Far

Kami adalah perusahaan teknologi nomor 1 di Indonesia. GoTo berdedikasi untuk menciptakan dampak sosial berskala besar di manapun kami beroperasi.

Teknologi
Company profileWebsite

More open roles at GoTo