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Business Continuity Management Lead

Mercury· Enterprise Risk
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Hybrid (Multiple US cities / remote Canada-US)$163k - $203.8kfull-timePosted 5d ago

About the role

Lead an enterprise-wide Business Continuity Management (BCM) program as Mercury moves toward bank status. Own the BCM framework, coordination, oversight, and reporting with hands-on build, gap remediation, and collaboration across Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams.

Responsibilities

  • Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services.
  • Partner with business owners to identify critical services, conduct business impact analyses (customer, financial, operational, and regulatory), and map dependencies across people, processes, technology, facilities, and third parties, including single points of failure.
  • Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners; challenge gaps between objectives and recovery capabilities.
  • Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements.
  • Coordinate business continuity with technology disaster recovery, incident response, and crisis management, with clear activation criteria, escalation paths, and communications responsibilities.
  • Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests, and drive lessons learned, remediation tracking, and verification that gaps are closed.
  • Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities, contingency arrangements, and concentration dependencies.
  • Embed continuity considerations into new products, material business changes, and technology implementations.
  • Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation.
  • Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year.
  • Deliver role-based training and promote awareness of continuity responsibilities across the organization.
  • Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability.

Qualifications

  • 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment.
  • Demonstrated experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting.
  • Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
  • Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
  • Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
  • Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities, contingency arrangements and concentration risk.
  • Proven ability to drive cross-functional remediation through influence, with a clear view of where BCM oversight ends and business or technology ownership begins.
  • Excellent written and verbal communication skills, including the ability to explain readiness gaps and tradeoffs to senior leadership.
  • Experience managing a team of Business Continuity analysts.

Skills

Required:Business impact analysisRecovery objectives development (RTO/RPO)Continuity planning and proceduresIncident response coordinationThird-Party Risk ManagementLeadership and team building

Benefits

  • Base salary, equity (stock options/RSUs), and benefits.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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