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Senior Manager, Account Management (Mid-Market)

Rippling· Sales
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Seattle, WA, Chicago, IL, San Francisco, CAfull-timePosted 4d ago

About the role

Growth-minded account management leader responsible for mid-market PEO and HR services, coaching managers, driving retention and expansion, and owning segment revenue and operating rhythm.

Responsibilities

  • Build account management teams that consistently meet and exceed their retention and expansion goals.
  • Lead, coach, and develop front-line managers. That includes hiring, training, and setting the pace.
  • Develop a strong perspective on the Mid-Market PEO and HR Services segments and build a roadmap to drive continued and increased success across net retention activities.
  • Own the roll-up number for the segment and set clear, specific goals to accelerate revenue.
  • Run the operating rhythm: forecast, pipeline and renewal reviews and 1:1s.
  • Forecast renewals six+ months out, so your teams catch churn risk early and treat each renewal as a selling event.
  • Manage key customer lifecycle moments and track the outcomes.
  • Step in on high-risk renewals and executive-level escalations.
  • Set the key performance metrics, track them, and find ways to raise performance.
  • Partner with Support, Implementation, TAMs, Sales, Product, and Deal Desk to get things done.

Qualifications

  • 1+ year managing managers, as a Senior Manager, Director, or equivalent with 4+ years management experience.
  • 7+ years in Account Management, Customer Success, or Sales, including 4+ years owning a revenue number.
  • A track record of hitting a retention and expansion target through other leaders.
  • Proven ability to coach and develop managers, including performance management, hiring, and promotions.
  • Strong analytical skills. You use the numbers (Salesforce, Gong, dashboards) to make decisions and coach.
  • Executive presence, and the judgment to know when to pull in Support, TAMs, Product, or leadership.
  • The courage to challenge the status quo. See something broken? Fix it.

Skills

Required:Team leadershipAccount ManagementAnalytical skills

Benefits

  • competitive salary + benefits + equity
  • equity and salary tiers by location
  • ONSITE policy supporting in-office presence (at least three days a week for office-based employees)
  • diversity and inclusion commitments
  • reasonable accommodations available
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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