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Senior Manager, Account Management (SMB - Core)

Rippling· Account Management
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Hybrid (New York, NY), Hybrid (San Francisco, CA), Hybrid (Chicago, IL)$138k - $230kFull-timePosted 4d ago

About the role

Senior Manager leading the SMB Core Accounts team, responsible for aggregate retention and expansion targets across a high-volume SMB book (~130 accounts per AM). Combines operational rigor with strategic revenue-generating motions, mentoring three front-line Managers and partnering cross-functionally to maximize customer lifetime value.

Responsibilities

  • Build and scale an Account Management organization that consistently exceeds gross retention, net retention, and expansion targets across the SMB Core segment.
  • Directly lead, coach, and develop 3 front-line managers—setting operational cadence, driving performance management, and building bench strength.
  • Design and execute high-velocity, scalable engagement playbooks tailored to Account Managers managing ~130 accounts each.
  • Own the segment-level forecast, pipeline, renewal reviews, and executive roll-ups.
  • Forecast renewals 3-6 months out to identify churn/contraction risks early and position every renewal as an expansion opportunity.
  • Step in as an executive sponsor on high-risk renewals, complex escalations, and key commercial negotiations.
  • Continuously refine segment KPIs, identify operational bottlenecks, and implement data-driven improvements.
  • Partner closely with Implementation, Product, Sales, SOS, and Deal Desk to eliminate friction and drive customer lifetime value.

Qualifications

  • 1+ year managing managers (as a Senior Manager, Director, or equivalent) with 4+ years of overall people management experience.
  • 7+ years in Account Management, Customer Success, or Sales, including 4+ years directly owning a revenue/quota target.
  • Demonstrated track record of hitting retention and expansion goals through first-line managers within an SMB, high-volume, or high-velocity SaaS environment.
  • Proven operational rigor: proficient at using data (Salesforce, dashboards, Gong) to inspect pipeline health, spot segment trends, and coach leaders.
  • Strong executive presence with sound judgment on cross-functional escalation and deal structuring.
  • A bias for action and continuous improvement—identifying broken workflows and proactively fixing them.
  • Nice to have: Multi-product SaaS cross-sell experience or background in HRIS/Payroll/HCM platforms.

Skills

Required:People managementForecasting and pipeline managementData-driven decision making

Benefits

  • Competitive salary + benefits + equity
  • In-person collaboration culture with emphasis on execution speed and team alignment
  • Discretionary equity and compensation aligned to location and performance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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