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IT Operations Specialist I

Cloudflare· Information Technology
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Hybrid (London, UK)Full-timePosted 5d ago

About the role

Onsite IT support specialist role at Cloudflare, focusing on macOS and Google Workspace in a corporate office environment with Windows/Linux endpoints, office AV, hire-to-retire lifecycle management, and use of internal AI tools to optimize support and documentation.

Responsibilities

  • Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
  • Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.
  • Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
  • Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.
  • Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal.
  • Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users.
  • Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.
  • Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs.

Qualifications

  • 1–2 years of hands-on IT support or help-desk experience in a corporate environment.
  • Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
  • Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
  • Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console).
  • Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support.
  • Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
  • Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations.

Skills

Required:Onsite technical supportmacOS troubleshootingGoogle Workspace administration

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs including parental, pregnancy health, medical, and bereavement leave
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

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