← All roles

Customer Experience Manager - Dutch or Swedish Speaking

Cloudflare· Customer Renewals
Apply on company site
Hybrid (London, UK; Lisbon, Portugal)€50k - €69kfull-timePosted 5d ago

About the role

Hybrid role at Cloudflare focusing on post-sale customer journey, retention, and contract renewals with AI-driven optimization and collaboration with Sales to maximize renewals and upsells.

Responsibilities

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Be a Trusted Advisor to customers by helping them adopt Cloudflare products and services to meet their needs and make them successful
  • Work with account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
  • Maintain a deep understanding of Cloudflare solutions and present to customers about the most relevant features/functionality for their business needs
  • Own or participate in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings, with Executive Business Reviews
  • Demonstrate how customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services
  • You are ultimately responsible for the retention and growth of your book of business, including maintaining and reporting an accurate weekly forecast
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Be an expert in deal construction and pricing strategy to design renewals
  • Analyze data and leverage tools to identify selling opportunities and business value
  • Drive alignment with Sales, contributing to team forecasting, planning, and targets
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Work cross-functionally with Product, Engineering, Support, Marketing to resolve customer issues and achieve goals
  • Manage customer feedback and product needs by providing feature requests to internal teams
  • Prioritize effectively to handle multiple deals at the same time
  • Utilize Generative AI to draft renewal communications, synthesize data, and prepare executive summaries
  • Leverage AI analytics tools to parse usage metrics and identify up-sell opportunities
  • Build automations to synchronize CRM data, update forecasts, and trigger lifecycle alerts

Qualifications

  • Fluency in English AND Dutch or Swedish (written and spoken)
  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
  • 2+ years of industry experience, with experience in cloud security and/or performance industries preferred
  • Bachelor's degree and/or professional qualifications
  • Direct experience in commercial sales, negotiation, and deal closure
  • Strong understanding of or willingness to learn about computer networking and security
  • Ability to prioritize multiple deal demands and align resources
  • Expertise in SaaS retention and value-driven sales
  • Excellent problem solving skills

Skills

Required:Fluency in EnglishDutch or Swedish language proficiencyAccount Management / Customer SuccessNegotiation & deal closureData analysis
Nice to have:AI & automation

Benefits

  • Incentive compensation under Cloudflare’s Sales Compensation Plan
  • Equity plan eligibility
  • Hybrid work model (location-based)
  • Exposure to AI-driven optimization and modern tech stack
  • Competitive compensation with potential for growth
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare