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Order Management Operations & Automation

LangChain· Revenue Operations
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San Francisco, CA$155k - $185kFull-timePosted 4d ago

About the role

Senior individual contributor role owning end-to-end order operations, focusing on automating and scaling order-to-cash processes across multiple channels (direct, AWS/GCP/Azure marketplace, self-serve usage-based billing) with a modern tech stack (Salesforce, Metronome, Rillet).

Responsibilities

  • Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow
  • Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed
  • Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them
  • Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized
  • Partner with Deal Strategy and Product on pricing evolution to ensure billing alignment with new models and terms
  • Set the automation roadmap: determine what to automate, redesign, or keep manual to scale order volume
  • Treat billing errors as defects: root-cause analysis and comprehensive fixes
  • Ship automations and collaborate with GTM Systems and Enterprise Engineering where appropriate
  • Write playbooks and controls for approvals, segregation of duties, reconciliations, and exception handling to scale via systems
  • Own three metrics: touchless order rate, signature-to-provisioned cycle time, and billing accuracy

Qualifications

  • 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including building the function at an early-stage or fast-scaling one
  • Hands-on fluency with a modern billing and ERP stack (Salesforce, Metronome, Rillet) or equivalent
  • Experience with usage-based pricing (metered consumption, commits, drawdowns, true-ups)
  • Working knowledge of ASC 606 and month-end close
  • Cloud marketplace experience (AWS, GCP, or Azure private offers) or deep experience with similar systems
  • History of automating your own job and delivering quantified improvements
  • Ability to build cross-team alignment and drive decisions without formal authority
  • Comfort shipping a v0 and iterating based on feedback
  • Nice to have: SQL, Python, or low-code tooling; experience building agents/LLM workflows for internal ops; audit prep or SOX readiness

Skills

Required:Order-to-cash managementBilling operationsAutomation roadmapCross-functional collaboration

Benefits

  • medical, dental, and vision coverage
  • flexible vacation
  • 401(k) plan
  • meals on in-office days in the US
Last updated Oct 22, 2026. Interested? Apply on the company site.

About LangChain

Engineer reliable agents

LangChain provides the engineering platform and open source frameworks developers use to build, test, and deploy reliable AI agents.

AI agentsagent engineeringbrex-fastest-growing-2025liquid-ai-recruiting-targetopen source frameworksplatform
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