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Care Experience Associate

Equip Health· Care Operations
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Remote$25/hr - $26/hrContractPosted 4d ago

About the role

Care Experience Associate to support patient and family engagement and scheduling needs across Care Experience departments, ensuring a consistent onboarding and recovery journey with Equip’s care team.

Responsibilities

  • Respond in a timely and efficient manner to assigned tasks.
  • Meet and support established service goals and business objectives by meeting and exceeding performance standards.
  • Adapt communication style to persons representing diverse backgrounds.
  • Complete required documentation within Equip’s digital systems in a timely and accurate manner.
  • Perform other duties as assigned.

Qualifications

  • 1+ year(s) professional customer service experience in a call center, medical office/clinic or other health care delivery setting; background in healthcare coordination, case management support, or behavioral health strongly preferred.
  • Team Player: Understands how to work productively and collaboratively with fellow team members to complete assigned tasks.
  • Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity and easily adapts to changes in direction or initiatives.
  • Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to navigate multiple technology systems and tools at one time.
  • Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.
  • Passion for Customer Service: Passion for mental health, expanding access to eating disorder treatment, and committed to delivering excellent customer care.
  • Communication: Effective communicator in both written and verbal communications.
  • Reliability: Dependable and can be counted on to deliver on all assigned tasks, with support as needed from manager to prioritize and answer questions.
  • Integrity: Honest, ethical, and respectful in all conversations and interactions with team members and customers.
  • Results-Oriented: Committed to delivering strong results; open to coaching and constructive feedback when necessary to learn how to more effectively prioritize and achieve individual and team goals.
  • Organization and Time Management: Strong organizational abilities, including ability to review daily assigned tasks, assess time and support needed to accomplish tasks, and meet deadlines.

Benefits

  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
  • Competitive Medical, Dental, Vision, Life, and AD&D insurance (Equip pays a significant percentage of benefits premiums).
  • Spring Health, a 100% employer-paid mental health benefit through Guardian (5 free therapy sessions and 5 free coaching sessions per year for you and each dependent).
  • Employee Assistance Program (EAP).
  • HealthJoy, a 100% employer-paid platform for healthcare navigation.
  • 401K Option.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Equip Health

Virtual, evidence-based care designed to achieve full recovery.

Virtual, evidence-based eating disorder treatment for all diagnoses.

eating disordervirtual carefamily-based treatmentmental healthresearch
Company profileWebsite

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