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Technical Solutions Specialist

Omnea· Customer
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Hybrid (London)$100k - $160kFull-timePosted 5d ago

About the role

Founding Technical Solutions Consultant at Omnea, bridging Product and Customer teams to align the platform with customer needs, drive complex integrations, influence product roadmap, and build internal knowledge and materials.

Responsibilities

  • Be part of the “SWAT Team” for complex solutions at Omnea, helping the Customer team digest requirements, overcome technical barriers, refine configurations, and tackle integrations; assist Commercial team with sophisticated demos.
  • Serve as the first line of defense for customer requests and issues, providing exceptional support to drive positive sentiment and owning delivery and prioritisation of Eng support tickets.
  • Be the vital link between customers and the product roadmap, collaborating with Product to share feedback, prioritise, scope, and deliver features that reduce churn and drive upsell, and writing Product tickets to define engineering requirements.
  • Become the go-to source of knowledge about the Omnea product within the company, documenting architecture, setup, and capabilities for effective communication to technical and non-technical audiences.
  • Lead continuous improvement efforts for internal tools and processes, develop and refine the Omnea Knowledge Repository, manage Product Accreditation, create Customer Training/Support materials, and produce technical materials for implementations (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

Qualifications

  • 3–8+ years of experience in a performance-driven environment.
  • Strong technical foundation (engineering, applied physics/maths, or technical apprenticeship); ability to rapidly understand product architecture and some coding knowledge.
  • Excellent communication skills (clear spoken and written technical communication; strong presenting).
  • Entrepreneurial spirit with a growth mindset and willingness to contribute to building a business.
  • Drive, competitiveness, and deep focus on career, thriving in demanding environments and solving complex problems.

Skills

Required:Technical problem solving and integration troubleshootingCross-functional collaborationCommunication and presentationDocumentation and knowledge management
Nice to have:Technical writing for customer enablement

Benefits

  • Competitive compensation with equity options.
  • Geo-localised benefits (UK and US packages referenced).
  • Opportunities for rapid career acceleration and ownership.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Omnea

Intelligent Procurement Orchestration

Omnea | Intelligent Procurement Orchestration

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