← All roles

Technical Solutions Engineer

Omnea· Customer
Apply on company site
Hybrid (London)Full-timePosted 5d ago

About the role

Senior technical, customer-facing problem-solver bridging Customer, Product, and Engineering. Owns the most complex customer-facing technical problems end to end, leveraging AI to accelerate investigations while applying judgment for production risk and enterprise safety.

Responsibilities

  • Own the hardest technical problems: Lead investigation and resolution of Omnea's most complex customer issues - integrations, configuration edge cases, cross-system bugs. Direct AI to accelerate the first pass, then apply the judgment AI can't: is this safe to ship, is the root cause actually fixed.
  • Be the SWAT team between Customer, Product, and Engineering: Act as the senior escalation point when an issue is beyond what the Customer team can resolve alone, and the technical voice in the room when Product and Engineering need to understand what's really happening on the ground.
  • Get technical inside implementations: Step into live implementations when they hit technical complexity - tricky integrations, custom logic, unusual data flows - and work directly with the implementation team to get them unstuck.
  • Feed the product roadmap: Spot patterns across the issues you resolve and turn them into clear, well-scoped input for Product and Engineering, so the same problem doesn't need solving twice.
  • Build the standards as you go: Document what you learn, build the tooling and playbooks for triaging and resolving complex technical issues, and raise the bar for technical quality as the team grows around you.

Qualifications

  • 3-8+ years in a customer-facing technical role - technical support engineering, solutions engineering, implementation, or similar - at a fast-growing SaaS company
  • A technical background: a Computer Science or Engineering degree, prior experience as a software developer or engineer, or strong hands-on experience with SQL, APIs, and system integrations
  • Strong systems intuition: comfortable diving into unfamiliar platforms, reasoning about architecture, and figuring out where in a complex system something's actually broken
  • Comfortable directing AI tools to speed up investigation and first-draft fixes, with the judgment to know what to trust and what to double-check
  • An excellent communicator who can flex between a technical deep-dive with an engineer and a clear explanation for a non-technical stakeholder
  • Entrepreneurial and comfortable with ambiguity: you want to help build the standards and playbook for this function, not just follow one that already exists
  • High ownership: when something's broken, you own it through to resolution, and you raise your hand for the hard problems rather than waiting to be assigned them

Skills

Required:AI-assisted investigationTechnical escalation

Benefits

  • Competitive geo-localised benefits
  • UK Benefits Package
  • US Benefits Package
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Omnea

Intelligent Procurement Orchestration

Omnea | Intelligent Procurement Orchestration

AIAutomationProcurementRisk ManagementSourcingheadline-ai-europe-100-2026system-builders
Company profileWebsite

More open roles at Omnea