Mobile Patient Services Specialist Lead - San Antonio, TX
Natera· Phlebotomy Solutions
Hybrid (San Antonio, TX)Full-timePosted 5d ago
About the role
Lead for the Phlebotomy Solutions team with responsibilities in patient care coordination, phlebotomy services, and administrative operations. Includes potential clinic coverage, travel up to 50%, and collaboration across field teams, patients, and operational departments to ensure compliance and operational efficiency.
Responsibilities
- Assist with the coordination and execution of audits as indicated
- Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform
- Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement
- Provide daily support to the Phlebotomy Solutions team
- Supervise, mentor, and develop a team of phlebotomists across designated locations; handle recruitment, onboarding, and training of new in-office phlebotomists
- Ensure all team members maintain compliance with specimen handling protocols and EMR documentation
- Proactively mitigate issues that could impact operational performance
- Oversee supply chain needs, including ordering and tracking supplies
- Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and maintaining specimen integrity
- Contact patients promptly upon order receipt to schedule draws within required timeframes, documenting all attempts and escalating when patients can't be reached
- Arrange support for out-of-radius patients and redirect those who decline a mobile draw to local labs, PSC locations, or their clinic
- Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and ensure cohesive patient support
- Assist with team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence
Qualifications
- High school diploma or GED required
- A minimum of 5 years of phlebotomy experience is a must. A supervisory or team-lead role within a clinical or laboratory operations setting is strongly preferred
- Phlebotomy Certificate required as per state regulations
Skills
Required:PhlebotomyLeadership & mentorshipCompliance & EMR documentation
Nice to have:Quality assurance
Benefits
- Competitive Benefits - comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for employees and their immediate families in addition to fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Natera
A global leader in cfDNA testing
Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.
oncologywomen's healthorgan healthcell-free DNA
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