← All roles

PSC Manager - Olympia, WA

Natera· Phlebotomy Solutions
Apply on company site
Olympia, WAfull-timePosted 5d ago

About the role

Phlebotomist and PSC operations manager overseeing the designated patient service center (PSC) and Natera’s phlebotomy program at Olympia, WA. May oversee additional phlebotomists as volume grows; involves venipuncture/finger sticks, QA, coordination with stakeholders, and program management.

Responsibilities

  • Verifies test requisitions by comparing information with orders and requisition documentation; escalates discrepancies to product management leadership.
  • Verifies patient identity.
  • Obtains blood specimens by venipuncture and finger sticks.
  • Maintains specimen integrity using aseptic technique and observes isolation procedures.
  • Tracks collected specimens with initialing, dating, and timing; maintains daily tallies in Natera system.
  • Maintains quality results by following procedures, recording in quality-control log, and reporting KPIs biweekly to product management leadership.
  • Maintains safe work environment; complies with legal regulations.
  • Resolves unusual test orders by contacting physicians/pathologists/nursing stations, referring unresolved orders back for clarification, and notifying internal teams.
  • Updates job knowledge via educational opportunities, publications, networks, and professional organizations.
  • Enhances phlebotomy reputation by owning new requests and seeking value-added opportunities.
  • Completes required HIPAA/PHI, general policies, and security training within 30 days of hire.
  • Works with PHI regularly and has access to PHI-enabled technologies.
  • Reports SPI/CAPA/NCR issues to internal leadership.
  • Assists with managing phlebotomy equipment and PSC operations; may require heavy lifting up to 50 pounds.
  • May involve reimbursable travel for stocking supplies; onboarding/training of phlebotomists as needed.
  • Assists with managing PSC vendors and phlebotomy program: monitor blood draw distribution/claims, manage customer feedback, handle escalations, schedule issues, and maintain open communication on draw statuses.
  • Maintain general phlebotomy knowledge per state regulations for PSC locations.
  • Maintain current status of Natera’s training requirements.

Qualifications

  • Minimum of 5 years of phlebotomy experience
  • 5+ years of high-level customer care experience; managing/supervising phlebotomy operations and teams preferred
  • BS/BA degree preferred
  • High School Diploma or equivalent required
  • Phlebotomy Certification preferred (except where state regulations mandate)
  • Previous financial and budgetary experience preferred
  • Bilingual language skills preferred

Skills

Required:Phlebotomy expertiseQuality assurance and KPIsProgram managementRegulatory/complianceCommunication

Benefits

  • Competitive benefits including medical, dental, vision, life and disability plans for eligible employees and dependents; free testing for employees and immediate families; fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401k benefits.
  • Commuter benefits.
  • Employee referral program benefits.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
Company profileWebsite

More open roles at Natera