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Staff Solutions Architect

TwelveLabs· GTM
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RemoteFull-timePosted 4d ago

About the role

Solutions Architect to help strategic customers unlock the full potential of video AI, acting as the dedicated technical resource for key accounts, driving solution design, implementation guidance, and co-development of innovative applications using TwelveLabs’ multimodal foundation models.

Responsibilities

  • Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises.
  • Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations.
  • Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences.
  • Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.
  • Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges.
  • Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.

Qualifications

  • 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
  • Experience with hyperscalers (AWS preferred; hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers welcome).
  • Strong understanding of and experience with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with deep understanding of video workflows and video workloads.
  • Experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships.
  • Exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams.
  • Ability to operate with high horsepower, manage multiple projects, and thrive in a fast-changing environment with evolving priorities.
  • Collaborative, humble attitude with eagerness to help customers and internal teams succeed.
  • Encouraged to apply even if some checkboxes aren’t ticked; 0-to-1 achiever, ferocious learner, and a kind, fun team player welcomed.

Skills

Required:Solutions Architecture and technical leadershipCloud platforms (AWS, Azure, GCP)LLMs and multimodal AIREST APIs, Python, JavaScriptVideo workflows and workloadsCustomer implementations and relationshipsCommunication and collaborationProject management in fast-changing environments

Benefits

  • Pension (in line with company auto-enrollment obligations)
  • Private medical insurance
  • PTO - 25 days with 8 holidays (carried over up to five days under specific conditions, must be used by March 31 of following year)
  • Sick Days - 5
  • UK benefits offering being reviewed with potential future additions such as income protection and life insurance
Last updated Oct 22, 2026. Interested? Apply on the company site.

About TwelveLabs

Video Intelligence Platform & API

TwelveLabs delivers enterprise video AI powered by multimodal intelligence. Search, analyze, and understand video across vision, audio, and language.

video AImultimodal intelligencesearchanalyzeunderstand video
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