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Staff Solutions Architect

TwelveLabs· GTM
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Remote$198k - $240k + equityFull-timePosted 4d ago

About the role

Solutions Architect role focused on enabling strategic customers to unlock video AI capabilities, guiding technical design, implementation, and co-development of applications using TwelveLabs multimodal models. Remote-first position with travel up to 10% annually.

Responsibilities

  • Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises.
  • Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations.
  • Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences.
  • Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.
  • Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges.
  • Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.

Qualifications

  • 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
  • Experience with hyperscalers (AWS preferred, hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome).
  • Strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads.
  • Experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships.
  • Exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams.
  • Ability to operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities.
  • Collaborative, humble attitude with eagerness to help customers and internal teams succeed.
  • Open to applicants from all backgrounds and committed to equal-opportunity employment.

Skills

Required:Solutions ArchitectureCloud ProvidersLLMs and Multimodal AIAPIs and Development

Benefits

  • An open and inclusive culture and work environment
  • Work closely with a collaborative, mission-driven team on cutting-edge AI technology
  • Full health, dental, and vision benefits
  • Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years
  • Monthly wellness stipend
  • Annual Learning & Development stipend to invest in your growth
  • Global offices in San Francisco and Seoul, and coworking office memberships for remote team members
  • VISA support where applicable
  • Transportation stipend (SF & NY onsite only)
  • Daily meal support (SF & NY onsite only)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About TwelveLabs

Video Intelligence Platform & API

TwelveLabs delivers enterprise video AI powered by multimodal intelligence. Search, analyze, and understand video across vision, audio, and language.

video AImultimodal intelligencesearchanalyzeunderstand video
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