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Senior Product Solutions Partner

Outset· Customer Success
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Remote£80k - £105kFull-timePosted 4d ago

About the role

Senior Product Solutions Partner based in London, focusing on enterprise customers across the UK and Europe. Works with Account Directors, researchers, GTM and engineering teams in the US to consult on study design, manage participant recruitment, build partner relationships, and drive product and process improvements with automation and AI.

Responsibilities

  • Consult on study design and content. Review discussion guides, screeners and study setup alongside customers and our research team. Flag risks and recommend improvements before a study goes live.
  • Manage participant recruitment for your customers' studies. Scope feasibility, decide on the right panel partner and approach, manage quotas and timelines, and solve hard-to-reach audience challenges.
  • Build deep relationships and expertise with our panel partners. Work within our centrally managed partnerships to become the go-to person on what works in UK and European markets.
  • Be a trusted advisor to customers' research and insights teams. Help them navigate the platform, troubleshoot issues and get the most out of AI-moderated research.
  • Create best-practice guides and help center content. Collaborate with CSMs on customer workshops and enablement sessions.
  • Act as the team's eyes and ears in the UK. Bring customer insights, market context and feedback back to the broader Outset team, so that product, GTM and operations stay aligned across time zones.
  • Design and improve processes using automation and AI. Streamline our internal workflows, stay on top of new platform capabilities, and work out how to help customers adopt them and do more themselves.
  • Bring commercial awareness to your accounts. Spot expansion opportunities and risk signals early, and partner with Account Directors to act on them.

Qualifications

  • 3–5 years' experience in research operations, market research, fieldwork or panel management, expert networks, consulting, or an adjacent field.
  • Hands-on experience with participant recruitment, ideally across global markets
  • Experience with client-facing work and managing and communicating with external stakeholders
  • The ability to operate with a high degree of autonomy. You make sound decisions without waiting for sign-off, and you know when to escalate.
  • Experience building or improving processes, not just following them.
  • Excellent written and verbal communication. You can adapt your message for audiences from insights leaders to engineers.
  • You pick up complex software quickly and can explain it simply to non-technical users.
  • Strong organisational skills and comfort managing multiple workstreams in parallel.
  • Nice to have: additional European languages.

Skills

Required:Study design consultationParticipant recruitmentPanel partner relationshipsStakeholder managementAutonomy and decision-makingProcess improvementCommunication
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Outset

AI-powered user interviews

Outset offers AI-powered user interviews to conduct qualitative research. Traditional surveys are fast but lack depth while live interviews produce high quality data but are slow and expensive. Outset uses LLMs to lead interviews and synthesize results so researchers get high quality data 100 times faster.

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