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Sr Staff Strategic Product Operations Manager

Databricks
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Hybrid (Mountain View, CA; San Francisco, CA)$199.7k - $274.6kfull-timePosted 5d ago

About the role

Senior leadership role focused on architecting and scaling Databricks' internal operational ecosystem to align engineering, product, and GTM with data-driven decision making and long-term commercial strategy.

Responsibilities

  • Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
  • Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
  • Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
  • Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
  • Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
  • Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

Qualifications

  • Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
  • Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA is highly preferred.
  • Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.
  • Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.
  • Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.
  • Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

Skills

Required:Operational governance and stakeholder alignmentData-driven decision makingStrategic planning and budgetingSQL / BI tools
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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