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Technical Account Manager

Twilio· Customer Support
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Hybrid (Colombia)full-timePosted 4d ago

About the role

Technical Account Manager (TAM) responsible for serving as the designated technical support contact for strategic customers, delivering proactive guidance, troubleshooting complex technical problems, and contributing to Twilio’s product and engineering feedback.

Responsibilities

  • Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
  • Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
  • Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
  • Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
  • Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
  • Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process

Qualifications

  • 4+ years of proven experience
  • Twilio Messaging and or Voice experience
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions
  • Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
  • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries
  • Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need

Skills

Required:Technical problem solving with customersCollaboration across teamsRESTful APIs and cloud solutionsNetworking (TCP/UDP, SSL/TLS)

Benefits

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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