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Legal Services Manager

Twilio· Legal
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Hybrid (UK)full-timePosted 4d ago

About the role

Legal Services Manager within Twilio's Center of Excellence in the Legal Operations Team, responsible for reviewing and vetting high-volume, repeatable work across multiple facets of the Legal Team and serving as the initial legal point of contact, plus supporting ad-hoc operational activities to improve efficiency.

Responsibilities

  • Serve as a first point of contact for GTM and Telecom Carrier Relations colleagues and provide education and process guidance on commercial contracts and other legal inquiries
  • Review, vet, and provide timely responses to a high volume of incoming legal requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
  • Independently review and negotiate NDAs, SOWs, assignment and assumption agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template
  • Support law firm eBilling matter creation and configuration, and resolve escalations related to law firm invoices
  • Be an operational expert on all processes that touch the Center of Excellence (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
  • Contribute knowledge and learnings from novel situations to the Center of Excellence Playbook
  • Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions

Qualifications

  • A bachelor’s degree
  • 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
  • Strong working knowledge of commercial contracts and commercial contracting principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders
  • Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
  • Experience using AI, with a working understanding of how common LLMs (e.g., ChatGPT, Gemini, Claude) function and can be leveraged to make day-to-day legal work more efficient
  • Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
  • Be a process-minded and oriented professional
  • Ability to work in a fast-paced and ever-changing environment with minimal supervision

Skills

Required:Commercial contracts drafting and negotiationContract management toolsAI awareness and applicationCommunication and collaboration

Benefits

  • Working at Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more (location-based offerings)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Twilio

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